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Module 1 – Receptionist Roles and Duties Module 2 – Receptionist Skills Module 3 – Phone Etiquette Module 4 – Conflict Resolution Module 5 – Dealing with Difficult People Module 6 – Ultimate Note Taking System Module 7 – Communication Skills BONUS: Business EtiquetteCourse Duration: 5 Hours
Course Instructor: Global Corporate Academy
Receptionists are often the first employee of an organization to have contact with a customer or client.
A corporate receptionist serves as the greeter, information provider, and message taker for incoming calls. Knowledge of the company and its staff enables proper direction of inquiries.
To be successful, the corporate receptionist needs training on:
Answering telephone calls and take messages or forward callsScheduling and confirming appointments and maintain calendarsGreeting and welcoming customers, clients, and other visitorsEntering customer data and send business correspondenceCopying, filing, and maintaining paper or electronic documents
At the core of position, the corporate receptionist provides customer service, so he or she needs basic customer service training.
Training must focus on the importance of a positive attitude and how appearance, voice inflection and listening skills impact the success of the position. Receptionists also need training on defusing difficult situations, handling angry callers, and emergencies.
They need good organizational skills to manage their diverse responsibilities.
So, do you think this is a career for you? If yes, let’s get started.
Just click on “Enrol Now” and I’ll see you inside!
Who this course is for:
Anyone interested in being a professional receptionist